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ServizPoint

Cloud based platform developed by Technology and business consulting experts catering to the need of Micro Small and Medium Industries to transform their service operations to Digital.

Business problem

The Safety Consultants (10,000+)  who inspects and certifies millions of equipments containing hazardous materials across 2,50,000 +  premises in India, do not have an automated system that tracks and reminds  the upcoming inspection for any equipment from any premise. They have been missing inspection schedule, thus impacting the safety of the premise and the nation.

The calibration companies also have the same problem. There are billions of equipments across lakhs of companies that need to be calibrated against standards internally and through external consultants.

Any mechanical equipment or machinery requires regular preventive maintenance based on their usage. In most of the mechanical industries, the usage of the machinery and their schedule for the preventive maintenance is not tracked. This results in the wear and tear of machinery and reduces the life span.

Currently, the companies have employed human staffs to manually prepare the “Due list” for the upcoming month, by looking at the information available on hard copy files. This results in missing many schedules due to human errors.

Solution

ServizPoint is for empowering service excellence of consulting firms involved in inspection, audits, testing and certifications of equipments installed at various client locations across all industries. ServizPoint is also for equipment manufacturers across all industries/domains for managing the preventive maintenance schedule and adhoc service tickets after sales, from their clients. It has two versions.

ServizPoint is a tool for Equipment manufacturers in any domain/industry for managing the equipments installed at Client locations, their AMCs, Preventive Maintenance Schedule and adhoc service calls from their clients. The clients can perform regular preventive maintenance as specified by the manufacturers. The manufacturers can view the preventive maintenance actions performed by clients and can assign Engineers for upcoming events.

ServizPoint  is a tool for calibration consultants, auditors and inspectors who are involved in testing and certification in any domain/industry. It provides a single view of upcoming service schedule and enables them to assign Engineers based on their availability from the adjacent view. None of the inspection or testing can be missed. The Engineers can inspect and generate digital certificates from their smart phones which is sent to the consulting firms for their approval and then digitally sent to their clients.

Solutions

ServizPoint

ServizPoint is a client and service management platform. ServizPoint can efficiently manage Clients, Client AMCs, Client Service Contracts, Service Engineers, Pre-scheduled Service Calls, Help Desk Tickets, Preventive Maintenance Schedules, Service Alerts, and ad hoc Service Calls all in one powerful platform.

ServizPoint Pro

About

ServizPoint is a tool for managing Clients’ Users, Client AMCs, Service Engineers, Pre-scheduled Service Calls & Help Desk Tickets, Preventive Maintenance Schedules, Service Alerts, and ad hoc Service Calls. This tool is useful for

  • Enterprises engaged in Consulting Business, with Service Engineers having to travel to client sites for service calls. This is ideal for Enterprises offering
    • Hardware Services with / without AMC
    • Engineering Equipment Maintenance & Support Services
    • Safety Audits and Statutory Reporting / Certifications
    • Instrumentation / Calibration services
    • Testing Services and Certification services for Industrial Units / Equipment
    • Other support / audit services involving Field Staff / Engineers
  • ServizPoint helps in managing Field Staff, their Schedules, and in allocating / handling service calls & Help Desk tickets
  • ServizPoint allows to review Field Staff Service report and issue certifications to client plants / equipment

Overview

Team Efficiency, Optimized

  • View all Service Requests and Auto-allocate / manually Allocate to Available Engineers using Calendar View – Single window
  • Generate reminders prior to Service Calls, never miss a service call
  • Allocate ad hoc Service Calls on the Fly, based on Exigencies
  • Track Service Engineers real time to cross allocate tasks

Business Growth, Empowered

  • Convert Online Enquiries to Service Contracts
  • Get alerts on Expiring Service Contracts & Renew effortlessly
  • Manage field staff, clients and Service calls more efficiently
  • Better planning based on signed / updated Service Contracts – for Scaling up Teams, Clients, Training needs and Service tasks
  • Tracking, Invoicing and Collecting revenue easily

Engineers

  • Track Service calls and route planning for Day, Week and Month
  • View Checklists and submit / update Service reports
  • Add new “on Field” Enquiries, including adding new clients
  • Notify leaves and auto-assign service requests to other engineers
  • Track hours spent, travel & other expenses for claiming
  • Notify Availability for Over time

Clients

  • Use a Mobile App and distribute for internal users managing the equipment
  • View Checklists for Maintenance calls and approve Service Engineer report
  • Raise a ticket in case of equipment shut down / any faults in functioning
  • Track tickets raised and approve work done & expenses claimed by Service Engineer / Vendor
  • Get notified on AMC / Maintenance due dates automatically and follow up as needed

Franchisees

  • Managing Service Contracts and associated Clients
  • Manage Service Engineering team
  • Manage / Track service calls and scheduling
  • Trend Analysis and scale up / down teams
  • Invoice to clients & service owners, track payments and service contract renewals

Service Owners

  • Add / Manage Service Offerings
  • Add / Manage Franchisees
  • Add / Manage Sales & Service Teams
  • Classify Franchisees, Assign Clients
  • Add, Evaluate, Train assign Service Engineers
  • Schedule Direct Engineers
  • Manage Notes for Service requests scheduling by Sales team
  • Daily / Weekly / Monthly Service calls report
  • Clients by region / by Franchisee
  • Top performing Franchisee / Engineers / VIP Customers
  • On line Digital Certification to clients
  • Online Renewal of Service Contracts, Negotiations

Customization & Integrations

  • Franchisees (other such entities) could be added
  • Training related functionalities could be added – for mapping talents available (Engineers) and service tasks and plan training needs
  • Comprehensive Ticketing & Service delivery support system
  • Integration with Accounting Packages, ERPs and CRMs
  • Integration with Contract (Document) Management solution
  • Integration with third party Marketing and sales planning tools / CRMs / DMS

RoI

  • Online Enquiry Management and Conversion to Customers with minimal redundancy in data capture
  • Savings through Service Engineers’ Efficiency & Utility improvement through Tracking and optimal deployment
  • Online management of Service Contracts and Renewals
  • Renewal of Service contracts through auto-reminders from system to Customers, Franchisees and Service Engineers
  • Real time tracking of Franchisees and Accounts, and improve on Service offerings / termination of Franchisees
  • Savings through setting up Check lists for all Service Types, and track the lists submitted by Service Engineers
  • Better collection Management from Franchisees / Customers
  • Assistance in data-backed Growth, Marketing and Promotional activities

Contact us for more information at info@servizpoint.com

Clients

CONTACT US

GET IN TOUCH

Book your free demo now!

    WE ARE HERE

    SupplyChainz Infotech LLP,
    Sunshree “Woods”
    NIBM Post Office Rd,
    Clover Hills,
    Kondhwa,
    Pune- 411048,INDIA
    Map Link: Our Location
    Tel. +91 9822208857
    Email: info@servizpoint.com
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    SupplyChainz Infotech LLP,
    432, Angathal Nivas,
    07th Cross,
    BR Puram Industrial Estate,
    Peelamedu,
    Coimbatore,
    Tamilnadu-641004,INDIA
    Map Link: Our Location
    Tel. +91 7598307498
    Email: info@servizpoint.com